I am shocked due to the fact that most of the staff working in these hotels are not careful enough to notice any suspicious moves by criminals. It seems that they do not dig into details every information about the customer. For example, Bill Stanton said that his wife booked the hotel room and gave him the wrong key. His words were enough to convince the reception that his wife was the one that booked the room. They did not ask why the wife failed to include his name in the booking details because she would have included his names and details if they were together.

The kindness shown by the members of the staff is too much. This has shocked me. May be they don’t want to annoy customers. They believe that customers have to be treated with respect. As a result, criminals end up taking advantage of this kindness. For example, a staff was on her way when Bill asked about the certain room. He acted confused. Since the staff was kind enough, she showed Bill the room he was requesting, and that is how criminal take advantage of the staff’s kindness. His mission wouldn’t be successful if that staff asked several questions about Bill’s details. 

我在这个视频中看到的最有趣的事情是客户事务的安全性和安全性，一些酒店已经强调了这一点。在视频的最后部分，比尔试图使用他在之前的实验中使用的技巧，但这一次，接待台的工作人员非常小心，不要因为这些技巧而堕落。她挖掘细节。她没有得到任何与比尔有关的事情，因此，比尔不能被允许进入。如果比尔是罪犯，他的任务将最终失败，因为工作人员非常小心地深入细节。

The most interesting thing I have seen in this video is that the safety and the security of customer matters, and some hotels have put emphasis on that. In the last part of the video, Bill tried to use his tricks he used in the previous experiments but this time, the staff at the reception table was careful enough not to fall for those tricks. She dug into details. She did not get anything related to Bill, and as a result, Bill could not be let in. If Bill was a criminal, his mission would end up being unsuccessful, since the staff was careful enough to dig into details. 

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